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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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anthony jones

August 4, 2025

1  out of  5
rating by anthony jones
"Canceled both my renters and auto after find a much cheaper option. Payment was still taken from my account. I made contact on Thursday about this issue and a refund. I was told I would be getting and Email to provide me the option of a refund thru check or back to my account. $320 dollars I don't really have time to wait. I was told to give it 24 hrs for the email. Friday I received nothing. Made the agent aware and I got no feedback. Called the 1 800 support and they tried helping me but had trouble getting anywhere without the agent. Monday morning I made contact again. With the reply "Hi Anthony. I have been speaking with billing since Friday. It looks like the final answer is that the refund can only be sent by check. I was misinformed about our policy refund options for this matter. " asked the process and how long and only being told as soon as possible. I'm feeling thankful I never had to make a claim at the moment."
We responded:
"Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay and miscommunication regarding your refund. This is certainly not the level of service we strive to provide. When emailing the agent, you should have received an out of office message, but after reviewing the account the payment was taken 3 days before you contacted our office to cancel, therefore there was no way to prevent the payment from being taken as we do work hard but we cannot travel back intime."
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Charlie Levinson (Michelle)

August 1, 2025

5  out of  5
rating by Charlie Levinson (Michelle)
"Seth was absolutely wonderful in setting me up with a new auto and home insurance policy that met all my needs. I had trouble with my previous company as I could never get a response over the phone and only delayed vague email responses. This has already made a world of difference with the ease of communication and policies with more coverage than I had before."
We responded:
"Charlie, thank you so much for your kind words! We're thrilled to hear that Seth was able to provide you with excellent service and find insurance policies that truly meet your needs. We understand how important clear and timely communication is, and we're glad to know that your experience with us has been smooth and positive."
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John Ekin Ozel

July 22, 2025

5  out of  5
rating by John Ekin Ozel
"Seth was fantastic, clear explanations, helpful for the best discount, very good at his job. Great service provided overall."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Seth provided clear explanations and helped you find the best discount. Your satisfaction means a lot to us, and we appreciate you recognizing his excellent service. We look forward to assisting you again in the future!"
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Debora Sanders

July 18, 2025

5  out of  5
rating by Debora Sanders
"The staff in the State Farm office of Michael Johnson in Chicago’s Rogers Park are the best, Dara offers great customer service and attentiveness, she was happy to answer all of my inquiries and was prompt with making updates to my policy. Great job guys, keep up the excellent service!"
We responded:
"Debora, thank you so much for your kind words. We are all so happy that you're happy with our service, it is feedback like this that fuels the team to continue to take our customer service to new heights!!"
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Drusilla Freeman

July 11, 2025

5  out of  5
rating by Drusilla Freeman
"I did a I did a quote comparison online I received a phone call as a follow-up to my inquiry the lady was very positive at the time I was busy but I asked her what she called me back and she did and we were able to look at all of the options and she was so very helpful and we decided to switch from the company we had to her company that she works for thank you"
We responded:
"Drusilla, thank you so much for taking the time to share your experience! We're delighted to hear that our team was able to assist you promptly and provide helpful information during your quote comparison. It's wonderful that you felt supported throughout the process and decided to switch to our company. We truly appreciate your trust and look forward to serving you!"
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Vish Gangadeen

July 9, 2025

5  out of  5
rating by Vish Gangadeen
"Very helpful and knowledgeable staff who are willing to take the extra time to ensure that you are completely satisfied."
We responded:
"Vish, thank you so much for your kind words! We're thrilled to hear that our staff was helpful and took the extra time to ensure your complete satisfaction. Your feedback means a lot to us!"
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Diego Ceron

July 8, 2025

5  out of  5
rating by Diego Ceron
"Michael and his team are very professional and really easygoing to talk and solve all your doubts"
We responded:
"Thank you so much for your kind words! We're delighted to hear that the team were professional and approachable, and that they helped address all your doubts. We truly appreciate your feedback and look forward to assisting you again in the future!"
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Kendall Wolfe

July 1, 2025

5  out of  5
rating by Kendall Wolfe
"Dara and the rest of the team is wonderful!"
We responded:
"Kendall, thank you very much for your feedback. We think you're wonderful as well! "
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Tom Cast

July 1, 2025

5  out of  5
rating by Tom Cast
"Dara did a nice job quoting, changing policy parameters and running through various scenario’s. Great patience & follow through ftom the start. Highly recommend."
We responded:
"Thank you so much for your kind words! We're delighted to hear that Dara provided excellent service, from quoting and adjusting policy parameters to exploring different scenarios with patience and thoroughness. Your recommendation means a lot to us! If you need any further assistance, please don't hesitate to reach out. "
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Hank Grier

June 30, 2025

5  out of  5
rating by Hank Grier
"Michael and Dara have been very responsive and helpful for handling all of my home and auto insurance needs!"
We responded:
"Hank, thank you very much for your kind words, and that is just what we call service, and we are always happy to help! "
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Steve G

June 25, 2025

5  out of  5
rating by Steve G
"Dara handled starting my policies with State Farm. She provided good communication, prompt and complete responses to my questions, making the experience as painless as it could have been. Thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Dara was able to assist you effectively and make your experience smooth and enjoyable. Your feedback is greatly appreciated, and we’re here to help with any future needs you may have. Welcome to State Farm!"
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lorie just

June 12, 2025

5  out of  5
rating by lorie just
"This State Farm office is helpful, knowledgeable and kind!"
We responded:
"Lorie, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our State Farm office. Our team strives to provide helpful and knowledgeable service, and it's wonderful to know that it made a difference for you."
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Veronica Bobbitt

June 7, 2025

5  out of  5
rating by Veronica Bobbitt
"Dar was amazing! Patient, informative, and kept things going to take care of the necessary paperwork."
We responded:
"Veronica, thank you very much for your review and your kind words, they are greatly appreciated."
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Ryan Jones

June 2, 2025

5  out of  5
rating by Ryan Jones
"Have had a great Experience with Michael so far, he has been great with communication and is very knowledgeable. I appreciate that he is not a pushy salesman too and has been very kind and patient with me! Highly recommend!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience. Your recommendation means a lot to us, and we look forward to continuing to assist you."
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Simon Bank

May 30, 2025

5  out of  5
rating by Simon Bank
"I really appreciate working with Michael and his team. (Dara and Kim). They have been responsive and proactive not only helping me get the base rate but also the best coverage that meets my needs. I appreciate them answering all my various questions and explaining how things are working behind the scenes. Thanks again Michael!"
We responded:
"Simon, we appreciate you taking time out of your busy schedule to leave us these kind words in your review. We enjoy helping families like yours, so the pleasure is all ours!"
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Cesar Gutierrez

May 28, 2025

5  out of  5
rating by Cesar Gutierrez
"Seth and Kim have been a lot of help. They took care of all of my insurance needs and inquiries. Highly recommend!"
We responded:
"Cesar, thank you very much for your kind words, we're very happy that you're happy! "
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William O'Donnell

May 28, 2025

5  out of  5
rating by William O'Donnell
"I called to change the payment method for a home we own in Glenview, Il., since we had payed off the mortgage. Dara not only handled this transaction but quickly and easily change the payment method for all our State Farm Insurance needs. To say I was pleased with her service is a great understatement. Thank you Dara and to all the Michael Johnson team since I have been pleased with the service from everyone there."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Dara was able to assist you with changing the payment method for your home and that she provided such excellent service. Our team at Michael Johnson is dedicated to ensuring our clients have a seamless experience, and it’s wonderful to know that we met your expectations."
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Shawn Abraham

May 28, 2025

5  out of  5
rating by Shawn Abraham
"Seth has been really helpful and communicates well. Would recommend this office."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Seth provided you with excellent service and communication. Your recommendation means a lot to us, and we’re here to help whenever you need assistance. Looking forward to serving you again in the future!"
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Jane Johnson

May 27, 2025

5  out of  5
rating by Jane Johnson
"Michael was most professional. He was able to get me a quote and lower my car insurance by over $1200 yearly within the hour. Strongly urge you to call for a quote if needed!"
We responded:
"Jane, thank you so much for your feedback, and we are so happy that you're happy and that we are able to save some many people so much money. "
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Paul Gillespie

May 23, 2025

5  out of  5
rating by Paul Gillespie
"Michael Johnson State Farm - the whole Team- are knowledgeable, super-responsive, aware of potential scenarios and so easy to work with! Very patient with reviewing different options and helping with prudent coverage and efficient cost savings! Thank you, Michael Johnson and Team!"
We responded:
"Paul, thank you so much for your kind words! We truly appreciate your positive feedback about our team at Michael Johnson State Farm. It’s wonderful to hear that you found us knowledgeable, responsive, and patient in guiding you through your coverage options. Our goal is to ensure that our clients feel supported and informed every step of the way."
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DAMIR duranovic

May 22, 2025

5  out of  5
rating by DAMIR duranovic
"They agent Seth was very professional and friendly and helpful well done 👍"
We responded:
"Thank you for your kind words! We're thrilled to hear that Seth provided you with a professional, friendly, and helpful experience. We appreciate your feedback, and if you need any further assistance, feel free to reach out!"
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PeterQua Tong

May 16, 2025

5  out of  5
rating by PeterQua Tong
"Very pleasant to talk with agents at Michael State Farm They are very courtesy, lovely and friendly and very professional !"
We responded:
"Peter, thank you very much for your review and your kind words they mean a lot to us!! "
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Ann Phelps

May 15, 2025

5  out of  5
rating by Ann Phelps
"Seth did a great job helping me get a better rate!! Saved a lot of money!! Thank you!"
We responded:
"Ann, thank you so much for your review, and yes our rates are second to none, we are happy we could save you so much!! "
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Grant Smith

May 13, 2025

5  out of  5
rating by Grant Smith
"Excellent service dealing with a person is a wonderful thing Thank uoh Dara."
We responded:
"Grant, thank you very much for your review and yes, we agree talking with our customers is a major reason people prefer us over companies that only offer an 800 number."
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Dave

May 7, 2025

5  out of  5
rating by Dave
"Ryan Sepanek is fantastic. Very knowledgeable and easy to talk with about my life insurance needs. Highly recommend working with Ryan and his colleagues."
We responded:
"Dave, thank you very much for your review. Life insurance is a topic we are very passionate about, and we thank you for trusting us to help protect what matters most to you. "